infoIGNITE Update:  The counter that tracks hits/visits has been modified to run once a day instead of every hour.  Every morning you will have fresh counts for the visits to that auction.

infoThe IGNITE calendar will automatically move auctions from current status to past status the day they expire.  The issue over the last several weeks was caused when we upgraded the servers hosting ignite.  We have since corrected the issue.

infoPlease note our new ‘Status‘ Page, this tool includes links to all of our core services, so that you as the client can see what is going on in terms of any issues ‘in progress’ or if you just want to look for general knowledge to base future findings on:

Please choose one of the following options.

Check the HELP Desk

Having a problem? It may be one that we already know about and are working on. You can click here to open our help desk and check.

If it is a known issue and you have any information or feedback you feel will help the team resolve the problem, please feel free to add it as a comment.

File a ticket with our help desk

Click here to file a ticket in our help desk system. The link will open a support form in your browser. Fill it out and it will automatically notify our help desk team.

Email Us

HELP EMAIL: If you are an member, you can send an email directly to to open a ticket with our help desk.

WEB SITE UPDATES / CHANGES: You can also send an email to if you have site updates or changes you would like us to perform.


Phone: 540-206-3311
Fax: 877-644-4571
Office Hours: 9:00 am to 5:00 pm Eastern • Monday – Friday

If you need to get in touch outside of office hours please dial
540-206-3311 X 700

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