Support

At AuctionServices.com, we want to make sure your customer service and technical support requests are handled as quickly as possible. To accomplish this, we have several support options available for our members.

Please choose one of the following options.

Check the HELP Desk

Having a problem? It may be one that we already know about and are working on. You can click here to open our help desk and check.

If it is a known issue and you have any information or feedback you feel will help the AuctionServices.com resolve the problem, please feel free to add it as a comment.

Chat with Us

If we are available and online, you are welcome to chat with us for an immediate customer service and support response.

File a ticket with our help desk

Click here to file a ticket in our help desk system. The link will open a support form in your browser. Fill it out and it will automatically notify our help desk team.

NOTE: If the form doesn’t open properly, you may have a web browser configuration problem. Please send an email or call us (see below) instead.

Email Us

HELP EMAIL:
If you are an AuctionServices.com member, you can send an email directly to support@auctionservices.com to open a ticket with our helpdesk.

WEB SITE UPDATES / CHANGES:
You can also send an email to auctions@auctionservices.com if you have site updates or changes you would like us to perform.

Call Us

Phone: 540-206-3311
Fax/Data Line: 877-644-4571
Office Hours: 9:00 am to 5:00 pm Eastern • Monday – Friday

Emergency?

If you have an emergency, please call 540-206-3311.

If it outside of our normal business hours (9:00 am to 5:00 pm Eastern • Monday – Friday), you will be prompted to press 9 and leave a voicemail message for our on-call staff.